Policies & FAQ's
Single sessions
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Cancellation prior to 12 hours before session, you will receive a class credit to rebook.
​Cancellation within 12 hours of your session, will result in loss of your session.
Packs
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Pack of 4 - 2 month Expiry
Pack of 8 - 2 Month Expiry
Pack of 12 - 3 Month Expiry
Pack of 16 - 4 Month Expiry
Pack of 30 - 6 Month Expiry
All Packs active from the date of purchase.
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Class credits cannot be carried over past your expiry date
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Cancellation prior to 12 hours before session,
you will receive a class credit to use up until your expiry date on your pack .
If you cancel a class and aren’t able to rebook before your package expiry date
you will unfortunately lose that session.
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Cancellation within 12 hours of your session, will result in loss of your session.
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Memberships
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Class credits automatically renew at the start of each month.
If you do not use all your credits in one month, they will not run over.
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Depending on the Membership you have you are allowed to freeze your pass up to
a certain amount of times a year - the amount will be stated on your description of booking.
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You can change the Tier of Membership without a fee
(contact Claudia on info@sixthsoulpilates.com for this).
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You cannot cancel your membership during the month, but you can cancel before the new month starts to avoid renewal going into the next month (contact Claudia on info@sixthsoulpilates.com for this).
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Cancellation prior to 12 hours before session, you will receive a class credit to use up until your expiry date on your pack . If you cancel a class and aren’t able to rebook before your package expiry date you will unfortunately lose that session.
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Cancellation within 12 hours of your session, will result in loss of your session.
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Unlimited Membership - If you no show more than 3 times you will forfeit your pass. Please cancel if you cannot make the session.
Privacy and Cookies
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**Last updated:** 09 January 2026
This Privacy Policy explains how **Sixth Pilates** ("we", "us", "our") collects, uses, and protects your personal data when you visit our website **[www.sixthpilates.com](http://www.sixthpilates.com)** or contact us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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## 1. Who We Are
**Business name:** Sixth Pilates
**Address:** London Road, Stapleford Tawney, RM4 1SP, United Kingdom
**Email:** [info@sixthpilates.com](mailto:info@sixthpilates.com)
For the purposes of data protection law, Sixth Pilates is the "data controller" of your personal data.
---
## 2. Personal Data We Collect
We may collect and process the following types of personal data:
* **Contact information** – such as your name, email address, phone number, and any details you provide when you contact us via forms or email
* **Booking or enquiry information** – details you provide when enquiring about or booking classes or services
* **Technical data** – including IP address, browser type, device information, operating system, and usage data
* **Marketing preferences** – your preferences in receiving communications from us
We do not knowingly collect data from children under the age of 16 without parental consent.
---
## 3. How We Use Your Personal Data
We use your personal data to:
* Respond to enquiries and communicate with you
* Provide and manage our services and classes
* Manage bookings and payments (where applicable)
* Improve our website, services, and user experience
* Send marketing communications (only where you have given consent)
* Comply with legal or regulatory obligations
---
## 4. Legal Bases for Processing
We process your personal data under the following legal bases:
* **Consent** – where you have given clear consent (e.g. marketing emails)
* **Contract** – where processing is necessary to provide our services
* **Legal obligation** – where required by law
* **Legitimate interests** – to operate and improve our business (where your rights do not override these interests)
---
## 5. How We Store and Protect Your Data
Your personal data is stored securely using appropriate technical and organisational measures. We only retain your data for as long as necessary for the purposes for which it was collected or to meet legal requirements.
We take reasonable steps to protect your information from unauthorised access, alteration, disclosure, or destruction.
---
## 6. Sharing Your Personal Data
We do not sell or rent your personal data.
We may share your data with trusted third parties only where necessary, including:
* Website hosting and analytics providers (such as Wix)
* Payment processors (where applicable)
* Professional advisers or legal authorities where required by law
All third parties are required to respect the security of your data and process it in accordance with the law.
---
## 7. International Transfers
Some of our service providers (such as Wix) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data.
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## 8. Your Data Protection Rights
Under UK GDPR, you have the right to:
* Access your personal data
* Request correction of inaccurate data
* Request erasure of your data
* Object to or restrict processing
* Request data portability
* Withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, please contact us at **[info@sixthpilates.com](mailto:info@sixthpilates.com)**.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): [www.ico.org.uk](http://www.ico.org.uk).
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## 9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
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## 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.
---
# Cookie Policy
This Cookie Policy explains how **Sixth Pilates** uses cookies and similar technologies on our website.
---
## 1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.
---
## 2. Cookies We Use
Our website is built and hosted on **Wix**, which uses cookies for the following purposes:
### Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off. They include cookies that enable security, accessibility, and basic site functionality.
### Performance & Analytics Cookies
These cookies help us understand how visitors use our website (e.g. which pages are visited most often), so we can improve performance and user experience.
### Functional Cookies
These cookies remember choices you make (such as preferences or settings) to provide enhanced functionality.
### Marketing Cookies (if enabled)
These cookies may be used to deliver relevant content or advertisements and measure the effectiveness of marketing campaigns.
---
## 3. Managing Cookies
When you first visit our website, you will be asked to consent to the use of non-essential cookies via a cookie banner.
You can also control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
---
## 4. Third-Party Cookies
Some cookies may be placed by third-party services integrated into our website (such as analytics or embedded content). These third parties are responsible for their own cookies and privacy practices.
---
## 5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any updates will be posted on this page.
---
## 6. Contact Us
If you have any questions about this Privacy or Cookie Policy, please contact:
**Email:** [info@sixthpilates.com](mailto:info@sixthpilates.com)
**Address:** London Road, Stapleford Tawney, RM4 1SP, United Kingdom